When a country is living in conditions of full-scale war, the main task of state institutions is to ensure continuous and stable work. From the first days of the Russian invasion, this has become a priority task for the tax service. This was said by the Acting Head of the State Tax Service Lesya Karnaukh during an international conference organized by the IMF and the Independent State Revenue Authority of Greece.
“It was important not only to preserve tax administration, but to ensure that the state continued to function, business continued to work, and every taxpayer received services,” Lesya Karnaukh emphasized.
According to her, the first stage was the stabilization of the system.
“Despite all the challenges, we ensured the uninterrupted operation of the tax system, the availability of services for taxpayers throughout the country, and the 24-hour operation of electronic services. This became the basis for further transformations and changes that we are carrying out today,” said the head of the State Tax Service.
It was analyzed in detail that today it was necessary for the taxpayer to perceive the tax service not as a controlling body, but as a reliable partner and provider of high-quality and modern services. There were many problems that businesses paid attention to: blocking tax invoices, constant inspections, duplication of processes, excessive administrative burden, etc.
Today, the State Tax Service interacts not only with about 3.5 million business entities, but also with citizens.
“Such a scale requires a new quality of management, a new logic of administration. The key here is service, analytics, and digital interaction with the taxpayer,” emphasized Lesya Karnaukh.
She also noted that over the past 1.5 years, the philosophy of the State Tax Service had been qualitatively changed and changes continue to be implemented:
– Instead of total control – a risk-oriented approach;
– Automation of processes;
– Development of tax services;
– Development of a single digital system;
– Prevention of violations and assistance to the payer.
According to the head of the State Tax Service, all changes are taking place within the framework of the National Revenue Strategy until 2030. So that the modern tax service is associated with clear rules, high-quality service and digitalization of processes, without losing its main function of tax administration. (State Tax Service)