The degree of digitisation of the Polish banking sector is above the global average, a study by the consulting company Deloitte has shown.
The “Digital Banking Maturity 2022” report, published on September 29, is based on an analysis of 304 banks in 41 countries.
The banks analysed were divided into four categories: digital champions who set the directions for digitisation of the banking sector, the contenders (digital smart followers) who tried to imitate the industry leaders, digital adopters, who were in the early stages of digitising their business and those who had the greatest backlog in this area (digital latecomers).
The best results were achieved in the digital champions category, which included 30 banks, six of which came from Poland, the report said.
According to the report, one of the advantages of the Polish banking sector is the ability to open an account using a smartphone and a banking application.
This option is offered by 80% of Polish banks, whereas among global digital leaders this figure is lower by as much as 13%.
According to the report’s authors, the Polish banking sector is aware of the benefits of expanding the offer of digital services and developing customer relationships.
According to Przemyslaw Szczygielski from Deloitte, “Polish banks have noticed that customers are looking for tools to manage personal funds, which became especially visible in times of high inflation.” (The First News/Business World Magazine)